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Protecting and Regulating
Community Schemes in
South Africa

We provide accessible, efficient and professional dispute resolution and regulatory services for community schemes.

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Important Notice: Beware of fraudsters impersonating CSOS Officials. Official communications will always come from @csos.org.za  

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Submit a dispute for resolution.



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CSOS at a glance

150,000+

Registered Units

12,000+

Disputes Resolved

9

Provincial Offices

20 +

Years of Service

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We provide accessible, efficient and professional dispute resolution and regulatory services for community schemes.

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Reviews

Vishahl
Mudinda is handling all 4 of my cases lodged against the body corporate and managing agent. I must admit she is brilliant, efficient and definitely professional. Thanks to you and your team. Much appreciated.
Daleno Scott
I received feedback from Adv B Gwabeni KZN and appreciate your assistance to clarify this long outstanding matter. Thanks to Kamogelo. Again she did not let us down – she is a star and we found her very helpful in dealing with our case CSOS1594/GP/20. Do look after her she is a valuable asset to CSOS.
Jurie Absmeier
I would like to take this oppertunity to tell you how good Benedict (Letsekang) handled my concilliation meeting with my ST trustees today. He was absolute to the point of fairness and he knows his rules and laws very well. Kindly pass over my compliment to him, and the world surely needs more people like him to find fairness.
Mrs CB Olivier
Since 15 June I occasionally contact CSOS regarding Magna Towers Jeffreys bay. This was in connection with the fact that our rules and even our building had not been registered as luck would have it I was extremely lucky to have the great pleasure of being attended to by Nomsa. This lady researched and replied with astounding precision to every question I raised. She is knowledgeable beyond belief. There was not one question she could not answer. and there were many. Nomsa never once became irritable or short tempered with me. On the contrary she was always courteous and friendly even when my own frustration was apparent.
Phill Khoza
Since 15 June I occasionally contact CSOS regarding Magna Towers Jeffreys bay. This was in connection with the fact that our rules and even our building had not been registered as luck would have it I was extremely lucky to have the great pleasure of being attended to by Nomsa. This lady researched and replied with astounding precision to every question I raised. She is knowledgeable beyond belief. There was not one question she could not answer. and there were many. Nomsa never once became irritable or short tempered with me. On the contrary she was always courteous and friendly even when my own frustration was apparent.
Trevor Warr
I just wanted to ensure that excellence in service does not go unrecognised.I have had occasion over the last year to require assistance on various violations of my sectional title owner rights and have found one of your employees in particular Sizamkele Jilaji to have delivered speedy response and service exceeding my highest expectations. Thank you for your speedy and efficient assistance Sizamkele and apologies as I will probably have at least a few more occasions to require assistance given the incompetence of the trustees and building agent I am forced to endure! who stand in stark contrast to your sterling efforts
Ria Tossel
Rhulani, thank you so much for your friendly assistance guiding me through the whole process of appointing trustees and AGM’s. It gives me as a first time buyer so much peace of mind to know I have a reliable person to address my concerns to and I will receive the best guidance. I really appreciate you. PS: Don’t go on holiday for in case I have more questions 😊 Have the best Wednesday ever.
Hansie Potgieter
Dear Rhulani I’d like to send my heartfelt appreciation to you. I think that you should be given a fat bonus and a new company car at the end of the year! I began speaking to you from January and to date all my problems at the complex were sorted with no delay because of the service you gave me. When I called today, you still remembered my name and what my complaint was about!
Yovanka Stojakovic
CSOS’s Siboniso Mnikathi is a star! We are still in the process of a CSOS application and I really want to compliment this forum. I have dealt with SIBONISO MNIKATHI in KZN and I cannot compliment him enough. This morning he even took my whatsapp call, even if it was after hours, to assist me with a question. Thank you so much CSOS. I really want to compliment good service when I experience it. Overall, response time is excellent from everyone, the call centre is good, seriously, and regardless of whether an outcome matches our expectation, we do need to compliment when people do their work well! Thanks once more.
Sibongile Mtshali
Good day Adv. Mkhize, I would like to thank the CSOS team particularly Nomsa for the Call Centre and Kirshnee the Case Management Officer. I called on Monday and my call was taken by Nomsa who was very calm and helpful. She sent me the forms to complete which I submitted yesterday and within an hour my query was resolved by Kirshnee. I would like to extend my gratitude and wish that more institutions would deal with issues expeditiously as your team.
Mrs Marina
I’d like to express my heartfelt appreciation about the way Rhulani helped me. I did not wait long in the queue and when he answered he was polite and just turned out to be the most helpful person ever in the history of government Call Centres. In less than 5 minutes I had gotten the most sound advice anyone has given me during my stay at my community scheme. He was downright professional and displayed that willingness and right attitude to assist that people in Call Centers do not possess. People in Call Centres just say ‘’jaaa jaaa jaaaa,” because they want you to just finish what you’re saying without empathizing with you. Rhulani was the complete opposite of what I’d imagined Call Centre staff to be. I reiterate that you are very lucky to have him on board and I believe that what he is giving clients is a reflection that his leader is running a tight ship!
Stephen Browning
Hi CSOS, I would like to complement Thora for her outstanding communication and guidance to me, as someone using CSOS for the first time. She really exemplifies the CSOS efforts to help homeowners against poor governance by Trustees. I hope you can also find a way to recognise her professionalism. Many thanks.